HubSpot Diamond Solutions Partner
HubSpot + TeamSupport Integration: Unify Sales and Support for a 360-Degree Customer View
Eliminate the critical silos between your front-line teams. Our integration syncs HubSpot and TeamSupport to provide a complete, real-time view of customer health from the first sales call to the latest support ticket.
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Empower Your Support Team with Full Commercial Context in TeamSupport
Turn your support agents into customer relationship experts. By syncing critical CRM data from HubSpot directly into TeamSupport, your support team gains the commercial context needed to prioritize tickets intelligently, understand the full customer story, and provide more empathetic and effective B2B support.
Prioritize High-Value Customers: Sync key HubSpot data like deal size, account tier, or MRR to TeamSupport, allowing agents to instantly identify and prioritize tickets from your most important customers.
Streamline New Customer Handoffs: Automatically create customers and contacts in TeamSupport the moment a new deal is marked 'Closed-Won' in HubSpot, ensuring a seamless and immediate onboarding experience.
View the Complete Relationship History: Give support agents visibility into a customer's pre-sale journey, recent sales interactions, and assigned account manager from HubSpot, providing vital context for resolving complex issues.
Turn your support agents into customer relationship experts. By syncing critical CRM data from HubSpot directly into TeamSupport, your support team gains the commercial context needed to prioritize tickets intelligently, understand the full customer story, and provide more empathetic and effective B2B support.
Integrate IQ has consistently shown they can be trusted with even the most complex projects. I know our customers are in great hands and that the job will always get done right.
Proactively Manage Renewals and Upsells with Support Insights in HubSpot
Arm your sales and customer success teams with the data they need to reduce churn and drive expansion. By syncing customer support and health data from TeamSupport into HubSpot, your account managers get an early warning system for at-risk accounts and clear signals for upsell opportunities.
Get Early Warning of Churn Risk: Sync key support metrics from TeamSupport—like open ticket counts or a rising Customer Distress Index (CDI)—to the HubSpot company record, creating real-time alerts for at-risk customers.
Identify Data-Driven Expansion Opportunities: Give your sales team visibility into support trends. A customer repeatedly asking questions about a premium feature is a warm upsell lead that can be added to a HubSpot sequence.
Create a Unified Customer Timeline: Log new TeamSupport tickets and important status updates as activities on the HubSpot company timeline, creating a single, chronological record of every sales and support interaction.
Arm your sales and customer success teams with the data they need to reduce churn and drive expansion. By syncing customer support and health data from TeamSupport into HubSpot, your account managers get an early warning system for at-risk accounts and clear signals for upsell opportunities.
A Flexible Sync Architecture for Your B2B Customer Lifecycle
Our custom integrations are engineered for flexibility and scale, handling any business logic and data transformation you require.
Built for Your Business Process
Your B2B customer journey, from sales to onboarding to support, is unique. Standard connectors can't handle complex escalation paths or custom customer health scoring. Our integration is built to adapt to your specific workflows, ensuring your teams are always aligned.
- Bi-Directional & Uni-Directional Sync: Keep customer and contact data perfectly aligned with a bi-directional sync, while using a secure, one-way flow for transactional ticket data.
- Real-time & Scheduled Syncs: Use real-time updates for new tickets and customer alerts to ensure immediate action, while running scheduled syncs for large volumes of historical data.
- Custom Sync Logic & Triggers: Implement powerful rules that match your process. For example, automatically change a company's 'Health Status' in HubSpot if its CDI score in TeamSupport passes a critical threshold.
- High-Volume Data Handling: Our architecture is engineered to reliably manage data for thousands of customers and hundreds of thousands of tickets, providing stable performance as you scale.
Comprehensive Object & Field Mapping
We connect the core objects that manage your entire B2B customer lifecycle, from the first marketing touch to the final ticket resolution.
HubSpot
TeamSupport
- Contacts
- Companies
- Deals
- Custom Objects
- Leads/Contacts
- Accounts
- Opportunities
- Custom Objects
- Contacts Leads/Contacts
- Companies Accounts
- Deals Opportunities
- Custom Objects Custom Objects
Why Integrate IQ?
Our four pillars for delivering successful outcomes on complex projects.
Mastery of Complexity
We thrive on custom API integrations, multi-system migrations, and “messy data” that makes others pause. Full support for standard and custom objects across your stack is table stakes for us.
Pragmatic Innovation
Real problems, shipped solutions. Our proprietary Smart Ramp apps were developed to fill gaps in HubSpot capabilities and solve real-world customer problems. The same practical mindset powers our HubSpot AI Accelerator: We focus on data readiness and shipped outcomes, not shiny features.
De-Risking the Process
Complex projects demand clarity. Our Smart Process runs on an 8-12 week cadence with stage gates, transparent deliverables, and clear pricing. That’s how we maintain a 98.5% customer retention rate.
The Expert You Call
We’re a developer-led team of integration engineers, solution architects, and technical PMs. Clients describe us simply: 'the folks you call when something seems impossible.'
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Frequently Asked Questions
While Service Hub is a powerful tool, many companies choose TeamSupport for its specialized, B2B-centric features like the Customer Distress Index (CDI), advanced product-based support, and collaborative tools. This integration allows you to combine the best of both worlds: HubSpot's best-in-class GTM engine and TeamSupport's B2B-focused customer support platform.
Yes. We can sync the CDI score, along with other key support metrics like open ticket count and average resolution time, to custom properties on the HubSpot company record. This gives your account managers and CSMs a real-time, data-driven dashboard of overall customer health.
Yes. Our implementation can include a historical data sync to link your existing TeamSupport customers with HubSpot companies. We can create a summary of past support activity in HubSpot, providing your sales and success teams with immediate context on the entire support history of an account.
Absolutely. This is a primary use case. We can create a workflow that says, 'If a customer with an 'Enterprise' status has a CDI that rises to 'Red' in TeamSupport, automatically create a high-priority task in HubSpot for the assigned Account Manager to investigate and follow up.'
