SaaS Team Lead

Position Overview

We are seeking a SaaS Team Lead to not just join our team, but to reimagine our development process and lead us towards our company’s milestones.  If you are tired of adhering to an outdated development process and believe there is a better way to deliver technical products AND move faster than your peers, this role might be for you.  You like to celebrate shipping a great product and are not an Agile purist.  You know how to select the appropriate amount of ceremonies and processes to match our team and also fit your ideal process.  You should have an internal drive for growth, unmatched planning skills and a strong desire to solve actual business problems with repeatable processes.

We must be clear it is not enough to be an organized task master for this role.  We want you to also be a great manager of people to lead our development team and align them with our growth strategy.  You should understand the nuances of both project planning and adapting to unforeseen changes.  You recognize your approach may have to be different with individuals and you expect to work with a strong technical team who are fun, positive, and respectful.  By this point, you might be getting excited just thinking about how to design and own a development process you design.  We believe you have it in you and want you to embrace scoping out and delivering on an audacious road map. 

This leadership role is being created after we adapted to the changes COVID brought us.  We moved away from more services work, doubled down on our integration infrastructure, and used our excess development capacity to develop two SaaS applications and the infrastructure for more, all in 2020. 

Our core strategy is to help customers get the data they want in the system they know.  These SaaS applications have extended our offerings to we need to you work alongside our CEO to connect our applications (and road maps) into a cohesive suite of tools.  You will have direct input on how and what we prioritize to build.  We want you to not only push forward our development team with a great process, but also connect our product vision into an actionable plan.

You will be working alongside our CEO, who has built many SaaS products.  If you love the feeling of freedom to build a great development process on your own and lead the development team independently because you know a better way and feel confident you can take us there, we can’t wait to meet you.

What You’ll Need

5+ Years of technical project management experience

3+ years of technical management experience

Experience coordinating complex product development cycles and software development schedules

Experience with dev projects built with JavaScript, JSON, .NET, Node, SQL and MySQL

Established track record of taking ownership and successfully delivering results in a fast-paced environment

Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive action.

Proven experience scoping a product road map and shipping to production

BA/BS degree required

What You’ll Do

Primary leader in designing an optimal development process.

Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed.

Identify and resolve issues to ensure project success.

Manage day-to-day execution of project implementations.

Primary leader in planning, tracking, documentation and status updates for the project.

Develop positive working relationships with other non-development team members.

Facilitate requirements gathering and assist with the creation of project deliverables, as needed.

Facilitate and own the creation of technical design documents for complex projects, by interfacing with other team members, as needed.

Handle queue management of our team members.

Create pre-flight checklist to make projects development-ready.

Identify opportunities to leverage Integrate IQ team members’ unique skill sets.

Facilitate review sessions with management and technical teams.

Participate in end-to-end implementation planning including project management, issue management, communication and change management.

Have difficult conversations regarding budget, resources and timeline and formally capture and communicate outcomes of those meetings.

    A Day In the Life

    We think it is important to know how we expect time spent to be successful in each role.  Below you will see where we believe you would spend your time to maximize your success during and after your ramp period.

    First 90 days

    Designing optimal development process (30%)

    Getting Acclimated to Current SaaS Applications (20%)

    Jira task management (20%)

    Internal onboarding on our business and strategy (20%)

    Customer interviews (10%)

    After First 90 days

    Scoping and planning our SaaS road map (30%)

    Sprint / Project management (25%)

    Traffic copy / changes (15%)

    Scoping non-integration retainer projects (15%)

    Bugs / Issue management (10%)

    Jira Reporting (5%)

    Why This Role Will Be Successful

    You can hit the ground running because we understand remote work and more importantly, remote culture.

    Our SaaS strategy perfectly aligns with our specialty area of martech integrations.

    Our SaaS products and infrastructure developed in 2002 has ignited our team around this direction.

    Our development team wants (and needs) someone to lead us with a new process.

    We can scaled because we have productized our integrations, a traditional IT service into a popular managed service.

    Our SMS app, Message IQ is a great foot in the door to partners with broad appeal for HubSpot users.

    Our strategy is tested and driven by our CEO, who has has built and scaled multiple SaaS companies, including one which sold to HubSpot.

    Our Hiring process

    Finding a new job is not fun and it can be confusing (and slow) for most of us.  We want you to know our exact process, to be as transparent as possible as we both get to know (and hopefully like) each other.

    5
    i

    Applicant review

    Welcome to the hiring process!  You’ve formally applied and someone will review your application and get back to you, regardless of the outcome.

    5

    Initial Screen

    You’ll connect with someone on a video chat, so we can get a better idea of your background and you can learn more about the role.  We answer your questions and learn about you.

    5
    w

    Group Interview

    Meet a few IQ team members in this next step.  You’ll be assigned a small task (never more than 30 minutes) and you show off some of your skills in a group setting.

    5
    Z

    Final Interview

    We get into the weeds and you leave with a full picture of what it’s like to work at Integrate IQ. We sometimes even invite customers or partners to participate.

    5
    b

    Offer Letter

    Our favorite part of the process where we make things official and welcome you to the team. You will understand all our perks, benefits, and general life at Integrate IQ. Let’s go!

    Perks & Benefits

    We created Integrate IQ to be unique in many ways to our clients and our team members. Our structure not only creates success for our clients, but we think it makes joining our team a great move for your career and personal life.

    Hubspot systems integration
    REMOTE WORk

    Work where you want. We’ve been doing it for four years. It’s the best!

    HubSpot Data
    Vacation

    We all need time away and we require you use at least 50% of your allotment.

    Holiday pay - employee benefit
    Holiday Pay

    For important days of celebration or reflection (and the last week of the year), we don’t work.

    Stay Healthy - employee benefit
    Stay Healthy

    Great Blue Cross Blue Shield insurance plan for you and your family.

    Time for you - employee benefit
    Time for you

    “Use What You Need” time away from work policy.

    Great Tools

    The best software tools to make you productive and happy.

    Other Leave

    Paid time off for bereavement and jury leave.

    Welcome kit - employee benefit
    Welcome Kit

    We won’t spoil the surprise, but you will LOVE your blue box.

    What Our Team Members Say

    Family Matters

    “I work hard, but I’m not working crazy hours. I see my family and my friends.”

    Make The Call

    “Our team decides on many key decisions on how to approach our projects.”

    Not Just Work

    “The vibe with our group is more like family. We laugh a lot and still get things done.”

    Remote + Fun

    “We actually enjoy each other, even though it’s remote.”

    Work Over Meetings

     “I’m not buried in meetings. I get to do real work.”

    Trust

    “We are trusted to make decisions and solve problems.”

    Our Values

    A key part of finding a candidate that fits our team is how they align with our values.  These five values are not just platitudes or posters (virtually) hanging on a wall.  Instead, this list explains how we behave, what we promise to those we serve and to each other.

    1
    Earn Trust

    We work hard so others never think twice of sharing access to their data AND strategies.

    Manners Matter - Core Value
    2
    Manners Matter

    We believe being grateful and graceful must be expressed to others.

    Outpace- Core Value
    3
    Outpace

    We execute faster than anyone. You will not believe it when you see it.

    Laughter Core Value
    4
    Laughter

    We may be technically focused, but humor and sometimes silliness is present in all our interactions.

    Overdeliver - Core Value
    5
    Overdeliver

    We are wired to find a way to say yes in an industry where customers are told no or charged constant fees.

    Frequently Asked Questions

    If you’ve read this far down the page, we want to shift to what our customers (and maybe you would) ask us when we first meet.  These common questions will give you a sense of our value proposition and approach to which segments of the market we serve.

    How Long Does it Take?

    We pride ourselves on speed and accuracy. The Integrate IQ on-boarding process is extremely structured. From the beginning, we tell you what we need from you and what to expect from us, complete with deadlines for every phase of the project. Typically the process takes 2-3 weeks in total to complete.

    What if My Software Isn’t Listed?

    We’re not scared. As long as your software has an open API, we can connect it to HubSpot. Some of favorite projects have involved esoteric, niche softwares. Whether your software is in the cloud or the closet, odds are we’ll be able to connect it.

    Can’t Zapier Do This?

    Make no mistake: we LOVE Zapier and use it frequently. If Zapier has an integration that solves your problems, we strongly recommend you use it! If your integration needs to go deeper than what Zapier can provide, that’s where we come in.

    How Much Does it Cost?

    Every integration project comes with a one-time setup fee and a 12-month maintenance agreement.

    Monthly pricing is based on number of contacts. After the initial 12-month term, clients are moved to a month-to-month agreement.

    I’ve Been Told This Isn’t Possible. Is it?

    99% of the time, the answer is yes, it’s possible. We encourage you to challenge us on this. If you’ve been told it can’t be done, we’re the ones to call to get a no-nonsense final answer.

    I’m Not in the US – Can You Still Help?

    Of course! Our integration process can work anywhere. We have expert engineers fluent in both English and Spanish, and can work with you regardless of your location.

    About us

    Our Team

    Meet the people who power your project’s success. Be sure to click on each person’s card to find surprising insights about each person.  Learn more >> 
    Hubspot Diamond Partner
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    Vidyard Partner

    Our 20 Questions

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    SERVICES

    Integrations

    Connecting MarTech systems to CRMs, ERPs, Accounting systems and much, more.  Learn more >>

    Migrations

    Moving your data, setting up your new MarTech system and documenting your valuable data.  Learn more >>

    API Development

    Need an API built to connect your custom system or something you can’t find a solution for.  We have you covered!  Learn more >>

    SMS with hubspot

    Wish you could send and reply with text messages directly from INSIDE HubSpot.  See how we’ve built the most advanced SMS tool for HubSpot to work just like email.  Learn more >>

    HubSpot Data Blueprint

    Get the most from HubSpot with our data blueprint so your apps sync & your data flows smoothly through the entire customer journey.  Learn more >>

    Agency?

    HOW WE WORK WITH YOUR CLIENTS

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    Let Us Help Your Clients

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    Forbes Agency Council
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    Contact Us

    GENERAL INQUIRY

    Think our services don’t cover what you need?  Fill out our general inquiry form and we’ll be in touch.  (Hint:  Faster responses happen in live chat below or just call us!)

    WHERE TO FIND US!

    Integrate IQ
    6510 Glenridge Park Place
    Suite 2
    Louisville, KY 40222
    Call or Text Us: (866) 293-4873