Technical Support Engineer
Position Overview
Integrate IQ is looking for a creative problem solver to help us help our clients! We need someone who can jump right into code, even to other Engineer’s code, find the problem and implement solutions. The right person loves a challenge and likes to work fast.
In this role, you’ll be triaging and resolving reported issues, reviewing integration builds for enhancements and hopping into build new integrations as needed. If you love making systems talk, this may be the perfect fit for you!
What You’ll Need
Expertise with APIs, Web Data and Systems Architecture
Strong programming skills in languages such as Javascript and/or Python
Knowledge of database technologies such as Oracle, SQL Server, and MySQL
Bachelor's degree or equivalent experience in computer science, software engineering, or a related field
Experience working with software frameworks such as Tray.io, Prismatic, Mulesoft, Workato
2+ years of experience with software integration, especially with HubSpot
HubSpot certifications preferred but not required
Proven success in a fast-paced environment (no, really speed is key!)
Excellent analytical and problem-solving skills
Strong communication, collaboration and documentation skills
Proficient in explaining complex, technical concepts in plain language
What You’ll Do
Update and maintain integrations based on our customer’s needs
Review existing integrations to identify opportunities and diagnose flaws
Identify and implement integration solutions that help our customers achieve their goals
Document how each integration works
Additional Details
This job is fully remote
We are unable to sponsor new work visas at this time
Benefits package includes fully paid medical coverage for all employees, paid time off and paid holidays
A Day In the Life
Our day starts with a conversation and a laugh logging into our morning standup where we plan the day and brainstorm with our teammates. Then it’s heads down time building and documenting integrations, making updates to existing integrations and working with our Client Service Manager to answer customer questions. Every now and again, you’ll hop onto client meetings to discuss the integration with their technical resources. In the afternoon, we’ll meet as a team again to sync up on the day accomplishments and surface any questions we have.
First 90 days
Learning our integration software, processes and tools (50%)
Documenting Existing Integrations (25%)
Researching and resolving customer issues and requests (25%)
After First 90 days
Researching and resolving customer issues and requests (70%)
Creating and maintaining integration documentation (15%)
Continuing education (15%)
Why This Role Will Be Successful
You can hit the ground running because we understand remote work and more importantly, remote culture.
We provide you the tools and support to get up to speed fast.
We have a culture of excellent performance.
We have established systems and processes that support your work.
You will be surrounded by world class integration engineers.
We can scale because we have productized a traditional IT service into a popular managed service.
The team is cohesive and fun. We like and support each other.
Our Hiring process
Finding a new job is not fun and it can be confusing (and slow) for most of us. We want you to know our exact process, to be as transparent as possible as we both get to know (and hopefully like) each other.
Applicant review
Welcome to the hiring process! You’ve formally applied and someone will review your application and get back to you, regardless of the outcome.
Initial Screen
You’ll connect with someone on a video chat, so we can get a better idea of your background and you can learn more about the role. We answer your questions and learn about you.
Group Interview
Meet a few IQ team members in this next step. You’ll be assigned a small task (never more than 30 minutes) and you show off some of your skills in a group setting.
Final Interview
We get into the weeds and you leave with a full picture of what it’s like to work at Integrate IQ. We sometimes even invite customers or partners to participate.
Offer Letter
Our favorite part of the process where we make things official and welcome you to the team. You will understand all our perks, benefits, and general life at Integrate IQ. Let’s go!
Perks & Benefits
We created Integrate IQ to be unique in many ways to our clients and our team members. Our structure not only creates success for our clients, but we think it makes joining our team a great move for your career and personal life.
Work where you want. We’ve been doing it for four years. It’s the best!
We all need time away and we require you use at least 50% of your allotment.
For important days of celebration or reflection (and the last week of the year), we don’t work.
Great Blue Cross Blue Shield insurance plan for you and your family.
“Use What You Need” time away from work policy.
The best software tools to make you productive and happy.
Paid time off for bereavement and jury leave.
The team is our secret sauce. You will be surrounded by smart, interesting, driven, kind and caring people.
What Our Team Members Say
Family Matters
“I work hard, but I’m not working crazy hours. I see my family and my friends.”
Make The Call
“Our team decides on many key decisions on how to approach our projects.”
Not Just Work
“The vibe with our group is more like family. We laugh a lot and still get things done.”
Remote + Fun
“We actually enjoy each other, even though it’s remote.”
Work Over Meetings
“I’m not buried in meetings. I get to do real work.”
Trust
“We are trusted to make decisions and solve problems.”
Our Values
A key part of finding a candidate that fits our team is how they align with our values. These five values are not just platitudes or posters (virtually) hanging on a wall. Instead, this list explains how we behave, what we promise to those we serve and to each other.
We work hard so others never think twice of sharing access to their data AND strategies.
We believe being grateful and graceful must be expressed to others.
We execute faster than anyone. You will not believe it when you see it.
We may be technically focused, but humor and sometimes silliness is present in all our interactions.
We are wired to find a way to say yes in an industry where customers are told no or charged constant fees.
