Account Manager
Position Overview
Your mission, should you choose to accept it, is to make our customers look like total rock stars. Integrate IQ is on the hunt for a dynamic, service-driven Account Manager to join our team. If you’re someone who thrives on helping others succeed, loves taking on new challenges, and has some HubSpot knowledge under your belt, this could be your dream job!
You’ll be the superhero behind the scenes, helping clients get the most out of their investment in HubSpot and our custom integrations. You’ll also wear your detective hat, hunting down new leads, qualifying them, and showing them how we can help solve real business problems. You’re a self-starter who can work your magic without needing to be micromanaged—but you’re also all about teamwork and collaboration.
HubSpot? You know the drill. Workflows, reports, email templates—yeah, you’ve got that covered. You’re not just using HubSpot, you’re leveraging it to make your clients’ lives easier and their businesses stronger. Plus, you’ll be teaming up with an Account Executive and a CEO who have scaled multiple SaaS companies. We’re talking a wealth of knowledge and experience to help you level up in this role.
So, if you’re ready to help clients crush it and grow our customer base, we’d love to hear from you. Let’s make some magic happen!
What You’ll Need
- 3-5 years of account management experience
- 2+ years of experience using HubSpot
- Contributes to overall company culture with a team-first attitude
- Gets stuff done and outperforms your goals
- Consistently practices strong organizational, communication, project management and problem solving skills
- Strong customer and team focus – promoting customer satisfaction, resolution, and loyalty
- Excellent communication skills in both written and oral presentation
- Ability to work independently
- Strong analytical thinker
- Results and detailed oriented
- Accountable with strong work ethic
What You’ll Do
- Acts as the primary client contact and establishes productive, professional relationships with key personnel
- Proactively reviews client’s HubSpot portals to identify and make optimizations
- Coordinates the involvement of Integrate IQ staff in order to exceed account performance objectives and client expectations
- Meets targets for qualified lead generation and strategic objectives
- Proactively leads a joint company-strategic account planning process with key clients that develops mutual performance objectives, financial targets, and critical quarterly milestones
- Proactively assesses, clarifies, and validates client’s needs on an ongoing basis
- Suggests solutions and innovative ideas to meet client’s needs
- Handles complaints and problems in a timely and effective manner
- Monitors sales performance metrics
- Prepares and delivers sales and operational training
A Day In the Life
We think it is important to know how we expect time spent to be successful in each role. Below you will see where we believe you would spend your time to maximize your success during and after your ramp period.
First 90 days
Getting to know the solutions, people, and process (30%)
Level up HubSpot knowledge (30%)
Prospecting (20%)
Getting to know clients (20%)
After First 90 days
Pursuing and qualifying leads (50%)
Optimize client HubSpot portals (30%)
Work with clients to understand their goals (20%)
Why This Role Will Be Successful
The main goal of this role is to make our clients successful and get our contacts promoted
You can hit the ground running because we understand remote work and more importantly, remote culture.
Integrate IQ has an excellent reputation and is well known in the space.
We are the only HubSpot partner 100% dedicated to integrations out of 6,000 global partners.
Zero threat of taking services away from our partners because of our specialized services.
We can scale because we have productized a traditional IT service into a popular managed service.
Our Smart Ramp apps are a great foot in the door to partners with broad appeal for HubSpot users.
Our strategy is tested and driven by our CEO, who has has built and scaled multiple SaaS companies.
Our Hiring process
Finding a new job is not fun and it can be confusing (and slow) for most of us. We want you to know our exact process, to be as transparent as possible as we both get to know (and hopefully like) each other.
Applicant review
Welcome to the hiring process! You’ve formally applied and someone will review your application and get back to you, regardless of the outcome.
Initial Screen
You’ll connect with someone on a video chat, so we can get a better idea of your background and you can learn more about the role. We answer your questions and learn about you.
Group Interview
Meet a few IQ team members in this next step. You’ll be assigned a small task (never more than 30 minutes) and you show off some of your skills in a group setting.
Final Interview
We get into the weeds and you leave with a full picture of what it’s like to work at Integrate IQ. We sometimes even invite customers or partners to participate.
Offer Letter
Our favorite part of the process where we make things official and welcome you to the team. You will understand all our perks, benefits, and general life at Integrate IQ. Let’s go!
Perks & Benefits
We created Integrate IQ to be unique in many ways to our clients and our team members. Our structure not only creates success for our clients, but we think it makes joining our team a great move for your career and personal life.
Work where you want. We’ve been doing it for four years. It’s the best!
We all need time away and we require you use at least 50% of your allotment.
For important days of celebration or reflection (and the last week of the year), we don’t work.
Monthly cost of Blue Cross Blue Shield insurance plan 100% covered for you.
“Use What You Need” time away from work policy.
The best software tools to make you productive and happy.
Paid time off for bereavement and jury leave.
The team is our secret sauce. You will be surrounded by smart, interesting, driven, kind and caring people.
What Our Team Members Say
Family Matters
“I work hard, but I’m not working crazy hours. I see my family and my friends.”
Make The Call
“Our team decides on many key decisions on how to approach our projects.”
Not Just Work
“The vibe with our group is more like family. We laugh a lot and still get things done.”
Remote + Fun
“We actually enjoy each other, even though it’s remote.”
Work Over Meetings
“I’m not buried in meetings. I get to do real work.”
Trust
“We are trusted to make decisions and solve problems.”
Our Values
A key part of finding a candidate that fits our team is how they align with our values. These five values are not just platitudes or posters (virtually) hanging on a wall. Instead, this list explains how we behave, what we promise to those we serve and to each other.
We work hard so others never think twice of sharing access to their data AND strategies.
We believe being grateful and graceful must be expressed to others.
We execute faster than anyone. You will not believe it when you see it.
We may be technically focused, but humor and sometimes silliness is present in all our interactions.
We are wired to find a way to say yes in an industry where customers are told no or charged constant fees.