HubSpot Diamond Solutions Partner
HubSpot & CloudTalk Integration: The Voice Solution for High-Growth Teams
Connect your cloud phone system directly to your CRM. This integration syncs calls, recordings, and SMS data automatically, letting your sales and support teams focus on conversations, not data entry.
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Empower Your Agents with Crystal-Clear Voice & Data
Stop forcing your reps to toggle between their phone app and their CRM. This integration embeds CloudTalk’s powerful telephony features directly into the HubSpot interface, boosting efficiency and context.
Click-to-Call & Power Dialer: Initiate calls instantly from any HubSpot record or use the Power Dialer to fly through contact lists, increasing call volume by up to 3x.
Instant Screen Pops: When a call comes in, CloudTalk displays the caller’s HubSpot profile—including open deals and recent tickets—so your agents are prepared before they even say "hello".
Zero-Touch Logging: Every call, voicemail, and missed call is automatically logged to the HubSpot contact timeline, complete with duration, tags, and notes. No more "I forgot to log it."
Stop forcing your reps to toggle between their phone app and their CRM. This integration embeds CloudTalk’s powerful telephony features directly into the HubSpot interface, boosting efficiency and context.
Integrate IQ has consistently shown they can be trusted with even the most complex projects. I know our customers are in great hands and that the job will always get done right.
Turn Voice Data into Actionable CRM Insights
Your phone conversations hold critical business insights. This integration pipes that audio and metadata back into HubSpot, allowing your GTM teams to analyze performance and optimize their strategy.
Centralize Quality Assurance: Access call recordings and transcriptions directly on the HubSpot contact timeline. Managers can review calls for coaching without ever leaving the CRM.
Trigger Workflows from Outcomes: Use CloudTalk call tags (e.g., "Demo Booked," "Left Voicemail") to trigger HubSpot workflows. Automatically send a follow-up email or move a deal stage based on the call result.
Enhance Lead Scoring: Increase a contact's lead score based on call frequency, duration, or successful connection, surfacing the most engaged prospects to your sales team.
Your phone conversations hold critical business insights. This integration pipes that audio and metadata back into HubSpot, allowing your GTM teams to analyze performance and optimize their strategy.
A Flexible Sync Built for Your Call Center
Our custom integrations are engineered for flexibility and scale, handling any business logic and data transformation you require.
Built for Your Business Process
Basic phone integrations often rely on buggy browser extensions. CloudTalk’s native integration is robust and reliable. We build a custom configuration that maps to your specific routing logic, custom dispositions, and global telephony needs.
- Bi-Directional & Uni-Directional Sync: We configure a true two-way sync for contacts to keep your address books aligned. Call activities and SMS logs flow one-way to HubSpot to create a clean, reportable history.
- Real-time & Scheduled Syncs: Calls and SMS messages sync in real-time to ensure your activity feed is always current. We can also run scheduled jobs to update contact ownership or sync historical call data.
- Custom Sync Logic & Triggers: We build the rules you need. Only create a new contact for inbound calls if the duration exceeds 30 seconds. Automatically create a HubSpot ticket if a support call is missed.
- High-Volume Data Handling: Whether you have a specialized sales team or a global contact center, this integration is built to handle high volumes of concurrent calls and data without latency.
Comprehensive Object & Field Mapping
We connect your voice communications directly to your CRM records, ensuring every interaction is logged where it belongs.
HubSpot
CloudTalk
- Contacts
- Companies
- Deals
- Engagements (Calls)
- Engagements (SMS)
- Owners
- Custom Properties
- Contacts
- (Associated via Contact)
- (Associated via Call Activity)
- Call Logs / Recordings
- SMS Messages
- Agents
- Call Tags / Dispositions
- Contacts Contacts
- Companies (Associated via Contact)
- Deals (Associated via Call Activity)
- Engagements (Calls) Call Logs / Recordings
- Engagements (SMS) SMS Messages
- Owners Agents
- Custom Properties Call Tags / Dispositions
Transparent, Project-Based Pricing
No surprises. Clear scope, clear acceptance tests. We believe in straightforward pricing so you know exactly what to expect before we begin.
A failed integration is more than a technical problem: it's a drain on time, budget, and morale. We are the specialists that leading companies like MetLife trust to handle their most mission-critical data flows. We don't rely on fragile connectors or simplistic platforms because we know they can't handle enterprise scale. Our approach is built on robust, custom development and a deep understanding of both HubSpot and the systems you need to connect it to. Partnering with us isn't just another attempt; it's an investment in certainty.
Why Integrate IQ?
Our four pillars for delivering successful outcomes on complex projects.
Mastery of Complexity
We thrive on custom API integrations, multi-system migrations, and “messy data” that makes others pause. Full support for standard and custom objects across your stack is table stakes for us.
Pragmatic Innovation
Real problems, shipped solutions. Our proprietary Smart Ramp apps were developed to fill gaps in HubSpot capabilities and solve real-world customer problems. The same practical mindset powers our HubSpot AI Accelerator: We focus on data readiness and shipped outcomes, not shiny features.
De-Risking the Process
Complex projects demand clarity. Our Smart Process runs on an 8-12 week cadence with stage gates, transparent deliverables, and clear pricing. That’s how we maintain a 98.5% customer retention rate.
The Expert You Call
We’re a developer-led team of integration engineers, solution architects, and technical PMs. Clients describe us simply: 'the folks you call when something seems impossible.'
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Frequently Asked Questions
HubSpot's native tool is great for basic needs. CloudTalk adds enterprise features like a Power Dialer, International Numbers (160+ countries), IVR, and complex call routing, all while syncing data back to HubSpot.
No. CloudTalk offers a native integration that connects directly to HubSpot, eliminating the reliability issues often found with extension-based dialers.
Yes. You can send individual SMS messages or trigger automated SMS notifications directly from HubSpot workflows using CloudTalk’s numbers.
Absolutely. The integration can be configured to automatically create a HubSpot Service Ticket for specific call types (like missed calls or support lines), ensuring no customer issue falls through the cracks.
Upgrade Your Calling Experience
It is time to unify your communication stack. Schedule a free discovery call, and we will map out your call data flow and show you how to turn every conversation into an actionable data point.
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