HubSpot Diamond Solutions Partner
HubSpot & Help Scout Integration: Unify Your GTM Data
Connect support and sales. This integration syncs customer data, tickets, and revenue, giving your teams a complete view to drive growth and retention.
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Give Your Support Team the Context They've Been Missing
Stop making your support agents dig through multiple tabs for customer history. Our integration surfaces critical HubSpot data directly within the Help Scout interface. This means faster, smarter, and more personalized support.
See the Full Customer Journey: View HubSpot properties like lifecycle stage, lead score, and recent deals right next to the support ticket.
Identify High-Value Customers: Instantly see the HubSpot Owner and total revenue for an account, allowing agents to prioritize high-value conversations.
Understand Marketing Context: Know which marketing campaigns or lists a contact is part of, so your support replies align with their recent experiences.
Stop making your support agents dig through multiple tabs for customer history. Our integration surfaces critical HubSpot data directly within the Help Scout interface. This means faster, smarter, and more personalized support.
Integrate IQ has consistently shown they can be trusted with even the most complex projects. I know our customers are in great hands and that the job will always get done right.
Turn Support Interactions into Revenue Opportunities
Your help desk is a goldmine of customer intelligence. This integration pipes that data back into HubSpot, closing the loop between service, marketing, and sales.
Automate Workflows from Tickets: Use new Help Scout conversations or tags to trigger HubSpot workflows, enrolling customers in nurture sequences or alerting account managers.
Sync Customer Satisfaction Data: Automatically sync Help Scout satisfaction ratings to HubSpot contact records, creating a single source of truth for account health.
Enrich Lead & Deal Data: Create new contacts in HubSpot from Help Scout tickets or associate conversations with open deals, giving sales full visibility into support issues.
Your help desk is a goldmine of customer intelligence. This integration pipes that data back into HubSpot, closing the loop between service, marketing, and sales.
A Flexible Sync Built for Your RevOps Process
Our custom integrations are engineered for flexibility and scale, handling any business logic and data transformation you require.
Built for Your Business Process
Standard connectors force you into their box. They're rigid and often break when your process changes. We build custom integrations that map to your business logic, ensuring data flows exactly where, when, and how you need it.
- Bi-Directional & Uni-Directional Sync: We configure data to flow two-ways or one-way, depending on which system is the source of truth. You control the data flow, not the app.
- Real-time & Scheduled Syncs: Trigger updates instantly (like a new ticket) or run batch updates for large datasets at scheduled times (like a nightly health score calculation).
- Custom Sync Logic & Triggers: Need to sync data only if a deal is "Closed Won" and a ticket is tagged "VIP"? We build that custom logic so your data stays clean.
- High-Volume Data Handling: We build for scale. Our integrations are designed to handle initial historical syncs and high-volume daily updates without hitting API limits or failing.
Comprehensive Object & Field Mapping
We unify your customer care channels with Help Scout bringing together email, chat, self-service and workflows into one intuitive inbox so no conversation gets lost.
HubSpot
Help Scout
- Contacts
- Companies
- Tickets
- Deals
- Engagements (Notes/Emails)
- Owners
- Custom Properties
- Customers
- Customers/Organizations
- Conversations
- (Mapped as custom object/field)
- Conversation Threads/Notes
- Users (Assigned)
- Custom Fields
- Contacts Customers
- Companies Customers/Organizations
- Tickets Conversations
- Deals (Mapped as custom object/field)
- Engagements (Notes/Emails) Conversation Threads/Notes
- Owners Users (Assigned)
- Custom Properties Custom Fields
Transparent, Project-Based Pricing
No surprises. Clear scope, clear acceptance tests. We believe in straightforward pricing so you know exactly what to expect before we begin.
A failed integration is more than a technical problem: it's a drain on time, budget, and morale. We are the specialists that leading companies like MetLife trust to handle their most mission-critical data flows. We don't rely on fragile connectors or simplistic platforms because we know they can't handle enterprise scale. Our approach is built on robust, custom development and a deep understanding of both HubSpot and the systems you need to connect it to. Partnering with us isn't just another attempt; it's an investment in certainty.
Why Integrate IQ?
Our four pillars for delivering successful outcomes on complex projects.
Mastery of Complexity
We thrive on custom API integrations, multi-system migrations, and “messy data” that makes others pause. Full support for standard and custom objects across your stack is table stakes for us.
Pragmatic Innovation
Real problems, shipped solutions. Our proprietary Smart Ramp apps were developed to fill gaps in HubSpot capabilities and solve real-world customer problems. The same practical mindset powers our HubSpot AI Accelerator: We focus on data readiness and shipped outcomes, not shiny features.
De-Risking the Process
Complex projects demand clarity. Our Smart Process runs on an 8-12 week cadence with stage gates, transparent deliverables, and clear pricing. That’s how we maintain a 98.5% customer retention rate.
The Expert You Call
We’re a developer-led team of integration engineers, solution architects, and technical PMs. Clients describe us simply: 'the folks you call when something seems impossible.'
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Frequently Asked Questions
Native connectors are great for basic use cases but are highly limited. Our custom solution allows for complex logic, mapping to custom objects, and workflows tailored to your specific revenue process, not a generic template.
Yes. We can associate specific support conversations with their corresponding Deal record in HubSpot. This gives your sales team complete visibility into any support issues before they have a call.
We perform a complete initial sync to bring all your historical Help Scout customer and conversation data into HubSpot (and vice versa). This ensures your reporting is complete from day one.
Absolutely. We can create a new Help Scout conversation automatically when a specific HubSpot form (like a "contact support" form) is submitted.
See What a True 360-Degree View Looks Like
Ready to eliminate the gap between sales and support? Schedule a free, no-obligation discovery call. We'll map out your current data flow and show you exactly how a custom integration can drive more revenue and retention.
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