HubSpot Diamond Solutions Partner
HubSpot and Intercom Integration: Unify Conversations and CRM Data
Align your sales, marketing, and support teams by creating a seamless flow of data between HubSpot and Intercom for a complete 360-degree customer view.
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Enrich Every Intercom Conversation with HubSpot CRM Context
Empower your front-line sales and support teams to have smarter, more personalized conversations. By syncing real-time HubSpot data directly into the Intercom inbox, your team gets the full customer story including lifecycle stage, deal status, and recent marketing interactions right where they work.
Personalize Real-Time Interactions: Instantly see if a user is a high-value customer, a new lead, or has an open support ticket in HubSpot to tailor your conversation on the fly.
Route Conversations Intelligently: Use HubSpot contact or company owner data to automatically route incoming Intercom chats to the correct sales rep or customer success manager for faster response times.
Qualify and Convert Leads Faster: Arm your sales development team with the full CRM context they need to efficiently qualify leads and book demos directly from Intercom chat.
Empower your front-line sales and support teams to have smarter, more personalized conversations. By syncing real-time HubSpot data directly into the Intercom inbox, your team gets the full customer story including lifecycle stage, deal status, and recent marketing interactions right where they work.
Integrate IQ has consistently shown they can be trusted with even the most complex projects. I know our customers are in great hands and that the job will always get done right.
Turn Intercom Conversations into Actionable HubSpot Data
Capture the voice of the customer and turn every conversation into a valuable data point. Our integration syncs key interactions from Intercom back to HubSpot, enriching your CRM with first-party data that can be used to fuel smarter marketing, accelerate sales cycles, and create a unified customer record.
Log Every Conversation: Automatically sync Intercom chat transcripts to the HubSpot contact timeline, creating a complete and searchable history of all customer communication for your entire team.
Enhance Segmentation and Lead Scoring: Use Intercom tags and conversation data to update HubSpot properties, allowing you to refine lead scores and build hyper-targeted lists for marketing campaigns.
Automate Sales and Support Handoffs: Instantly create a HubSpot deal when a lead is qualified in Intercom, or generate a support ticket from a complex conversation, ensuring a seamless, no-drop handoff every time.
Capture the voice of the customer and turn every conversation into a valuable data point. Our integration syncs key interactions from Intercom back to HubSpot, enriching your CRM with first-party data that can be used to fuel smarter marketing, accelerate sales cycles, and create a unified customer record.
A Real-Time Sync Architecture for a Seamless Customer Experience
Our custom integrations are engineered for flexibility and scale, handling any business logic and data transformation you require.
Built for Your Business Process
Your rules for escalating a support chat or handing off a sales lead are unique. Standard connectors force you into a rigid model. Our integration is built to handle your specific business logic, mapping your custom conversational triggers to the precise actions required in your CRM.
- Bi-Directional & Uni-Directional Sync: Keep user and company data perfectly aligned across both platforms, with bi-directional updates for properties like contact owner and lifecycle stage.
- Real-time & Scheduled Syncs: Utilize an event-driven, real-time sync for all conversations and critical data updates to ensure your teams are always working with the most current information.
- Custom Sync Logic & Triggers: Implement powerful workflows. For example, if an Intercom conversation is tagged "Demo Request," automatically create a new deal in the HubSpot sales pipeline.
- High-Volume Data Handling: Our architecture is engineered to reliably manage hundreds of thousands of users and a high volume of daily conversations without compromising performance.
Comprehensive Object & Field Mapping
We connect the critical conversational, user, and company data between both platforms to create a single, unified view of your customer.
HubSpot
Intercom
- Contacts
- Companies
- Deals
- Custom Objects
- Leads/Contacts
- Accounts
- Opportunities
- Custom Objects
- Contacts Leads/Contacts
- Companies Accounts
- Deals Opportunities
- Custom Objects Custom Objects
Transparent, Project-Based Pricing
No surprises. Clear scope, clear acceptance tests. We believe in straightforward pricing so you know exactly what to expect before we begin.
A failed integration is more than a technical problem; it's a drain on time, budget, and morale. We are the specialists that leading companies like MetLife trust to handle their most mission-critical data flows. We don't rely on fragile connectors or simplistic platforms because we know they can't handle enterprise scale. Our approach is built on robust, custom development and a deep understanding of both HubSpot and the systems you need to connect it to. Partnering with us isn't just another attempt; it's an investment in certainty.
Why Integrate IQ?
Our four pillars for delivering successful outcomes on complex projects.
Mastery of Complexity
We thrive on custom API integrations, multi-system migrations, and "messy data" that makes others pause. Full support for standard and custom objects across your stack is table stakes for us.
Pragmatic Innovation
Real problems, shipped solutions. Our proprietary Smart Ramp apps were developed to fill gaps in HubSpot capabilities and solve real-world customer problems. The same practical mindset powers our HubSpot AI Accelerator: We focus on data readiness and shipped outcomes, not shiny features.
De-Risking the Process
Complex projects demand clarity. Our Smart Process runs on an 8-12 week cadence with stage gates, transparent deliverables, and clear pricing. That's how we maintain a 98.5% customer retention rate.
The Expert You Call
We're a developer-led team of integration engineers, solution architects, and technical PMs. Clients describe us simply: 'the folks you call when something seems impossible.'
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Frequently Asked Questions
While the native connector handles basic contact syncing, our solution provides a much deeper, more flexible integration. We specialize in syncing full conversation transcripts, supporting bi-directional updates for custom data attributes, and building advanced, conditional automation (e.g., creating deals based on conversation tags) that are beyond the scope of the native tool.
Yes. We can capture the complete Intercom conversation transcript and log it as a new engagement or note on the HubSpot timeline. This gives anyone on your team from marketing to sales to success full visibility into every critical customer interaction.
Absolutely. Our implementation process includes a full historical data sync. We match your existing Intercom users to your HubSpot contacts and can import past conversation history, providing you with a complete and unified customer view from day one.
Yes, this is a core use case. We can build a custom rule so that when a team member applies a specific tag (e.g., "SQL" or "Demo-Ready") to an Intercom conversation, our integration automatically creates a new deal in the appropriate HubSpot pipeline and associates it with the contact, ensuring a seamless sales handoff.
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