HubSpot Diamond Solutions Partner
HubSpot & Zendesk Integration: Unify Your GTM and Support Teams
Connect HubSpot CRM and Zendesk Support to create a seamless, bi-directional flow of customer data. Break down silos between your teams to deliver a truly unified and proactive customer experience from the first touch to post-sale support.
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Empower Your Support Agents with a Complete Customer View
Equip your support agents with the full commercial context they need to provide faster, more personalized service. By syncing marketing and sales data from HubSpot into Zendesk, agents can see a customer's entire history from deal stage to recent marketing interactions directly within the ticket view, leading to more effective resolutions.
View Full Sales & Marketing Context: Give agents visibility into HubSpot deal status, lead source, and marketing engagement on the Zendesk user profile.
Identify Upsell Opportunities: Allow agents to see if a customer is a high-value account or in an active sales cycle, enabling them to flag upsell opportunities for the sales team.
Prioritize High-Value Tickets: Automatically escalate or prioritize tickets in Zendesk based on customer LTV or deal size data synced from HubSpot.
Equip your support agents with the full commercial context they need to provide faster, more personalized service. By syncing marketing and sales data from HubSpot into Zendesk, agents can see a customer's entire history from deal stage to recent marketing interactions directly within the ticket view, leading to more effective resolutions.
Integrate IQ has consistently shown they can be trusted with even the most complex projects. I know our customers are in great hands and that the job will always get done right.
Unlock a 360-Degree Customer View in HubSpot
Enrich your HubSpot CRM with critical service and support data from Zendesk. This integration gives your sales and marketing teams a complete picture of customer health, allowing them to have smarter conversations, create highly targeted campaigns, and accurately measure the impact of customer service on retention and growth.
Complete Support History in HubSpot: Display a customer's entire ticket history, including status and priority, directly on their HubSpot contact and company record.
Smarter Marketing Segmentation: Create workflows and smart lists based on Zendesk data, such as targeting customers with high satisfaction scores for a review campaign.
Proactive Sales & Account Management: Alert account managers in HubSpot when their key accounts submit a high-priority ticket in Zendesk, enabling proactive outreach.
Enrich your HubSpot CRM with critical service and support data from Zendesk. This integration gives your sales and marketing teams a complete picture of customer health, allowing them to have smarter conversations, create highly targeted campaigns, and accurately measure the impact of customer service on retention and growth.
A Flexible Sync Architecture That Molds to Your Business
Our custom integrations are engineered for flexibility and scale, handling any business logic and data transformation you require.
Built for Your Business Process
Standard connectors force you into a rigid, one-size-fits-all data model that can't adapt to your unique customer journey. Our custom integration is engineered to map the data flow to your specific support and sales processes, ensuring the technology supports your workflow, not the other way around.
- Bi-Directional & Uni-Directional Sync: Maintain a single source of truth by precisely controlling the flow of customer, ticket, and deal data between HubSpot and Zendesk.
- Real-time & Scheduled Syncs: Trigger data transfers instantly when a ticket is created or a deal is updated, or run batch syncs on a schedule that fits your operational needs.
- Custom Sync Logic & Triggers: Define the exact conditions for data synchronization, such as syncing only tickets with a specific tag or updating HubSpot when a ticket's CSAT score is submitted.
- High-Volume Data Handling: Our enterprise-grade architecture is built to reliably manage a high volume of tickets and customer interactions without compromising system performance.
Comprehensive Object & Field Mapping
We ensure seamless data translation between HubSpot and Zendesk by mapping standard and custom objects for a complete view of the customer lifecycle.
HubSpot
Zendesk
- Contacts
- Companies
- Tickets
- Deals
- Users (End-users)
- Organizations
- Tickets
- Custom Object Link on Organization
- Contacts Users (End-users)
- Companies Organizations
- Tickets Tickets
- Deals Custom Object Link on Organization
Transparent, Project-Based Pricing
No surprises. Clear scope, clear acceptance tests. We believe in straightforward pricing so you know exactly what to expect before we begin.
A failed integration is more than a technical problem; it's a drain on time, budget, and morale. We are the specialists that leading companies like MetLife trust to handle their most mission-critical data flows. We don't rely on fragile connectors or simplistic platforms because we know they can't handle enterprise scale. Our approach is built on robust, custom development and a deep understanding of both HubSpot and the systems you need to connect it to. Partnering with us isn't just another attempt; it's an investment in certainty.
Why Integrate IQ?
Our four pillars for delivering successful outcomes on complex projects.
Mastery of Complexity
We thrive on custom API integrations, multi-system migrations, and 'messy data' that makes others pause. Full support for standard and custom objects across your stack is table stakes for us.
Pragmatic Innovation
Real problems, shipped solutions. Our proprietary Smart Ramp apps were developed to fill gaps in HubSpot capabilities and solve real-world customer problems. The same practical mindset powers our HubSpot AI Accelerator: We focus on data readiness and shipped outcomes, not shiny features.
De-Risking the Process
Complex projects demand clarity. Our Smart Process runs on an 8-12 week cadence with stage gates, transparent deliverables, and clear pricing. That's how we maintain a 98.5% customer retention rate.
The Expert You Call
We're a developer-led team of integration engineers, solution architects, and technical PMs. Clients describe us simply: 'the folks you call when something seems impossible.
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Frequently Asked Questions
The native connector offers basic, one-way data sync for a limited set of standard fields. Our custom solution provides robust, bi-directional syncing for both standard and custom fields, supports complex workflow logic (e.g., creating a deal from a ticket), and offers superior reliability for high-volume environments.
Yes. This is a core benefit of a custom integration. We can build a workflow that identifies tickets with a specific priority or from a key account in Zendesk and automatically creates and assigns a task to the contact owner in HubSpot for immediate follow-up.
Absolutely. We can capture CSAT or Net Promoter Score (NPS) data from Zendesk and sync it to a custom property in HubSpot. This enriches your CRM data, allowing you to track customer health and segment customers based on their satisfaction levels for marketing or retention campaigns.
Yes. To streamline customer onboarding, we can configure the integration to automatically create a new organization and user in Zendesk when a deal closes in HubSpot. We can also pre-populate custom fields with relevant information from the deal, ensuring a smooth handoff from sales to support.
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