HubSpot Diamond Solutions Partner
HubSpot & Gorgias Integration That Unifies CX
Turn every support ticket into a sales opportunity. This integration syncs Gorgias e-commerce support data directly with HubSpot, giving your sales and service teams a complete, real-time view of customer health and order history.
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Empower Your Support Team with Full Customer Context
Stop making your agents switch tabs to find CRM data. This integration pushes critical HubSpot customer details like deal stage, account owner, and lifecycle status directly into the Gorgias sidebar, so your team can prioritize tickets from high-value accounts instantly.
Identify VIPs Instantly: Automatically flag tickets from "Target Accounts" or "Open Deals" in HubSpot, allowing your support team to provide white-glove service to your most important leads.
Sync CRM Context: Display HubSpot contact properties (e.g., "Renewal Date" or "Plan Type") right next to the ticket in Gorgias, giving agents the context they need to solve issues faster.
Automate Hand-offs: Allow support agents to create a HubSpot Task or Ticket for the sales team directly from Gorgias with a single click, ensuring no upsell opportunity is missed.
Stop making your agents switch tabs to find CRM data. This integration pushes critical HubSpot customer details like deal stage, account owner, and lifecycle status directly into the Gorgias sidebar, so your team can prioritize tickets from high-value accounts instantly.
Integrate IQ has consistently shown they can be trusted with even the most complex projects. I know our customers are in great hands and that the job will always get done right.
Turn Support Conversations into Revenue Signals
Stop sales reps from blindsiding unhappy customers. This integration logs every Gorgias ticket, chat, and SMS back to the HubSpot contact timeline, giving your sales team a 360-degree view of the customer relationship before they pick up the phone.
Log Support Activity: Automatically record every Gorgias ticket created, updated, or closed on the HubSpot contact timeline.
Trigger Sales Alerts: Notify account managers in HubSpot the moment a key client opens a "Critical" priority ticket in Gorgias, enabling proactive relationship management.
Score Leads on Health: Incorporate support ticket volume and sentiment into your HubSpot customer health scores to predict churn risks before they happen.
Automate Deal Workflows: Create a "Closed Won" workflow in HubSpot that automatically tags the customer in Gorgias as "New Customer," unlocking specific support macros.
Stop sales reps from blindsiding unhappy customers. This integration logs every Gorgias ticket, chat, and SMS back to the HubSpot contact timeline, giving your sales team a 360-degree view of the customer relationship before they pick up the phone.
A Flexible Sync for High-Velocity E-Commerce & B2B
Our custom integrations are engineered for flexibility and scale, handling any business logic and data transformation you require.
Built for Your Business Process
Standard integrations often struggle with the volume of e-commerce data or the complexity of B2B ticket routing. We build a robust sync architecture using Gorgias’s REST API and Webhooks to ensure data flows in real-time without hitting limits.
- Bi-Directional & Uni-Directional Sync: We configure the flow to match your needs: sync HubSpot contacts to Gorgias for context, and push Gorgias ticket data back to HubSpot for reporting.
- Real-time & Scheduled Syncs: Tickets sync in real-time via webhooks. We can also run scheduled batch jobs to update contact properties or sync historical conversation data that native apps miss.
- Custom Sync Logic & Triggers: We build rules for your specific operations: "If a Gorgias ticket contains the tag 'Refund Request,' automatically update the HubSpot Deal Stage to 'At Risk' and create a task for the Success Manager."
- High-Volume Data Handling: Our architecture is designed to handle high volumes of support tickets and order data, ensuring your CRM stays fast and responsive even during peak seasons.
Comprehensive Object & Field Mapping
We connect your support world with your sales world, mapping every critical data point to the right CRM object.
HubSpot
Gorgias
- Contacts
- Companies
- Tickets
- Activity Timeline
- Custom Properties (e.g. "Last Ticket Date")
- Deals
- Tasks
- Customers / Contacts
- (Associated via Domain)
- Tickets
- Ticket Comments / Chats
- Ticket Created Date
- (Linked via Workflow)
- (Created from Macros)
- Contacts Customers / Contacts
- Companies (Associated via Domain)
- Tickets Tickets
- Activity Timeline Ticket Comments / Chats
- Custom Properties (e.g. "Last Ticket Date") Ticket Created Date
- Deals (Linked via Workflow)
- Tasks (Created from Macros)
Transparent, Project-Based Pricing
No surprises. Clear scope, clear acceptance tests. We believe in straightforward pricing so you know exactly what to expect before we begin.
A failed integration is more than a technical problem: it's a drain on time, budget, and morale. We are the specialists that leading companies like MetLife trust to handle their most mission-critical data flows. We don't rely on fragile connectors or simplistic platforms because we know they can't handle enterprise scale. Our approach is built on robust, custom development and a deep understanding of both HubSpot and the systems you need to connect it to. Partnering with us isn't just another attempt; it's an investment in certainty.
Why Integrate IQ?
Our four pillars for delivering successful outcomes on complex projects.
Mastery of Complexity
We thrive on custom API integrations, multi-system migrations, and “messy data” that makes others pause. Full support for standard and custom objects across your stack is table stakes for us.
Pragmatic Innovation
Real problems, shipped solutions. Our proprietary Smart Ramp apps were developed to fill gaps in HubSpot capabilities and solve real-world customer problems. The same practical mindset powers our HubSpot AI Accelerator: We focus on data readiness and shipped outcomes, not shiny features.
De-Risking the Process
Complex projects demand clarity. Our Smart Process runs on an 8-12 week cadence with stage gates, transparent deliverables, and clear pricing. That’s how we maintain a 98.5% customer retention rate.
The Expert You Call
We’re a developer-led team of integration engineers, solution architects, and technical PMs. Clients describe us simply: 'the folks you call when something seems impossible.'
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Frequently Asked Questions
Yes. We can pull the "Deal Stage" or "Pipeline" field from HubSpot and display it in the Gorgias customer sidebar, so support agents know immediately if they are talking to a prospect or a customer.
Absolutely. When a ticket is created in Gorgias, we can automatically create a corresponding Ticket in HubSpot Service Hub, keeping your support and sales teams on the same page.
Yes. By syncing HubSpot properties (like "VIP Status") to Gorgias tags or customer data, you can build Views in Gorgias that prioritize high-value customers.
The native integration typically only syncs new tickets moving forward. Our custom solution can perform a historical backfill to ensure your HubSpot timeline reflects the complete support history of every contact.
Unify Your Sales and Support Teams
Stop letting support issues kill your sales deals. Schedule a free discovery call, and we'll show you how to build a seamless, bi-directional workflow between HubSpot and Gorgias.
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