HubSpot Diamond Solutions Partner

HubSpot & Gorgias Integration That Unifies CX

Turn every support ticket into a sales opportunity. This integration syncs Gorgias e-commerce support data directly with HubSpot, giving your sales and service teams a complete, real-time view of customer health and order history.

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98.5%

Client Retention

300+

Platforms Integrated

20B+

Fields Synced Annually

HubSpot Diamond Partner

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Empower Your Support Team with Full Customer Context

Stop making your agents switch tabs to find CRM data. This integration pushes critical HubSpot customer details like deal stage, account owner, and lifecycle status directly into the Gorgias sidebar, so your team can prioritize tickets from high-value accounts instantly.

Identify VIPs Instantly: Automatically flag tickets from "Target Accounts" or "Open Deals" in HubSpot, allowing your support team to provide white-glove service to your most important leads.

Sync CRM Context: Display HubSpot contact properties (e.g., "Renewal Date" or "Plan Type") right next to the ticket in Gorgias, giving agents the context they need to solve issues faster.

Automate Hand-offs: Allow support agents to create a HubSpot Task or Ticket for the sales team directly from Gorgias with a single click, ensuring no upsell opportunity is missed.

Integrate IQ has consistently shown they can be trusted with even the most complex projects. I know our customers are in great hands and that the job will always get done right.

Kathleen Rush

Manager, Strategic Partner Development Team at HubSpot

Turn Support Conversations into Revenue Signals

Stop sales reps from blindsiding unhappy customers. This integration logs every Gorgias ticket, chat, and SMS back to the HubSpot contact timeline, giving your sales team a 360-degree view of the customer relationship before they pick up the phone.

Log Support Activity: Automatically record every Gorgias ticket created, updated, or closed on the HubSpot contact timeline.

Trigger Sales Alerts: Notify account managers in HubSpot the moment a key client opens a "Critical" priority ticket in Gorgias, enabling proactive relationship management.

Score Leads on Health: Incorporate support ticket volume and sentiment into your HubSpot customer health scores to predict churn risks before they happen.

Automate Deal Workflows: Create a "Closed Won" workflow in HubSpot that automatically tags the customer in Gorgias as "New Customer," unlocking specific support macros.

A Flexible Sync for High-Velocity E-Commerce & B2B

Our custom integrations are engineered for flexibility and scale, handling any business logic and data transformation you require.

Built for Your Business Process

Standard integrations often struggle with the volume of e-commerce data or the complexity of B2B ticket routing. We build a robust sync architecture using Gorgias’s REST API and Webhooks to ensure data flows in real-time without hitting limits.

Bi-Directional & Uni-Directional Sync: We configure the flow to match your needs: sync HubSpot contacts to Gorgias for context, and push Gorgias ticket data back to HubSpot for reporting.
Real-time & Scheduled Syncs: Tickets sync in real-time via webhooks. We can also run scheduled batch jobs to update contact properties or sync historical conversation data that native apps miss.
Custom Sync Logic & Triggers: We build rules for your specific operations: "If a Gorgias ticket contains the tag 'Refund Request,' automatically update the HubSpot Deal Stage to 'At Risk' and create a task for the Success Manager."
High-Volume Data Handling: Our architecture is designed to handle high volumes of support tickets and order data, ensuring your CRM stays fast and responsive even during peak seasons.

Comprehensive Object & Field Mapping

We connect your support world with your sales world, mapping every critical data point to the right CRM object.

HubSpot

Gorgias

Contacts
Companies
Tickets
Activity Timeline
Custom Properties (e.g. "Last Ticket Date")
Deals
Tasks

Customers / Contacts
(Associated via Domain)
Tickets
Ticket Comments / Chats
Ticket Created Date
(Linked via Workflow)
(Created from Macros)

Contacts Customers / Contacts
Companies (Associated via Domain)
Tickets Tickets
Activity Timeline Ticket Comments / Chats
Custom Properties (e.g. "Last Ticket Date") Ticket Created Date
Deals (Linked via Workflow)
Tasks (Created from Macros)

Transparent, Project-Based Pricing

No surprises. Clear scope, clear acceptance tests. We believe in straightforward pricing so you know exactly what to expect before we begin.

A failed integration is more than a technical problem: it's a drain on time, budget, and morale. We are the specialists that leading companies like MetLife trust to handle their most mission-critical data flows. We don't rely on fragile connectors or simplistic platforms because we know they can't handle enterprise scale. Our approach is built on robust, custom development and a deep understanding of both HubSpot and the systems you need to connect it to. Partnering with us isn't just another attempt; it's an investment in certainty.

Why Integrate IQ?

Our four pillars for delivering successful outcomes on complex projects.

Mastery of Complexity

We thrive on custom API integrations, multi-system migrations, and “messy data” that makes others pause. Full support for standard and custom objects across your stack is table stakes for us.

Pragmatic Innovation

Real problems, shipped solutions. Our proprietary Smart Ramp apps were developed to fill gaps in HubSpot capabilities and solve real-world customer problems. The same practical mindset powers our HubSpot AI Accelerator: We focus on data readiness and shipped outcomes, not shiny features.

De-Risking the Process

Complex projects demand clarity. Our Smart Process runs on an 8-12 week cadence with stage gates, transparent deliverables, and clear pricing. That’s how we maintain a 98.5% customer retention rate.

The Expert You Call

We’re a developer-led team of integration engineers, solution architects, and technical PMs. Clients describe us simply: 'the folks you call when something seems impossible.'

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Check Out Our Case Studies

How Integrate IQ Helped an Elder Care Nonprofit Unify Operations with a Salesforce Route4Me Integration

How Integrate IQ Helped a 60-Year Staffing Leader Unify Operations with a HubSpot – Avionté Integration

How a 95-Year Financial Institution Accelerated Loan Processing with Integrate IQ

How a Lawn & Tree Care Leader Unified Systems and Scaled Smarter with Integrate IQ

How a Northwest Construction Supplier Unified Sales Data with Integrate IQ

How a Premium Dog Care Brand Unleashed Growth with Integrate IQ

How a Leading Lawn Care Company Streamlined Operations and Grew Smarter with Integrate IQ

Trusted by Leaders, Proven by Results

Trusted by High-Growth Companies

See why leaders at scaling companies partner with Integrate IQ's experts.

I've been working with Integrate IQ for over 2 years now. We've had several outside systems that we wanted integrated with our HubSpot instance. From project planning and scoping, through build, and after deployment support, the team at Integrate IQ has been exemplary to work with. They've delivered on all commitments, helped established reasonable time frames for deliverables, and kept lines of communication open.

Marohn, M

We've partnered with Integrate IQ for over five years to develop integrations between our complex and not-so-widely-known ERP. They understand HubSpot's strengths, weaknesses and limitations, and are able to easily adapt to our evolving needs. They had an ownership change a few years ago, but that did not impact their expertise/service. We really appreciate our relationship with IIQ and recommend them to anyone looking to embed HubSpot deeper into their organization's systems.

Craychee, A

Integrate IQ has been great to work with! As someone who can be intimidated when things get too technical, they made the process of outlining our integration very approachable and understandable. They're great to work with and built the integration that we asked for, and then continued to work with us to fine-tune the tool over time as we figured out exactly what we needed.

Lauren Little

Integrate has been fantastic to work with. They helped us implement our CRM, design a framework for our pipeline that works perfectly and they built out an integration between HubSpot and Netsuite which allows our data to flow seamlessly. They've been an invaluable partner in our growth.

Whipple, M

We worked with Integrate IQ on a complex integration and now we have a fantastic solution that makes HubSpot work even better!

Ben Donahower

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HubSpot Is the Platform. We Make It Perform

Why Businesses Trust Integrate IQ for a Smarter HubSpot Experience

Frequently Asked Questions

Yes. We can pull the "Deal Stage" or "Pipeline" field from HubSpot and display it in the Gorgias customer sidebar, so support agents know immediately if they are talking to a prospect or a customer.

Absolutely. When a ticket is created in Gorgias, we can automatically create a corresponding Ticket in HubSpot Service Hub, keeping your support and sales teams on the same page.

Yes. By syncing HubSpot properties (like "VIP Status") to Gorgias tags or customer data, you can build Views in Gorgias that prioritize high-value customers.

The native integration typically only syncs new tickets moving forward. Our custom solution can perform a historical backfill to ensure your HubSpot timeline reflects the complete support history of every contact.

Unify Your Sales and Support Teams

Stop letting support issues kill your sales deals. Schedule a free discovery call, and we'll show you how to build a seamless, bi-directional workflow between HubSpot and Gorgias.